Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment is received.
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will contact you via email.
Shipping Rates & Delivery Estimates
We currently ship within the United States.
Estimated delivery times:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–7 Business Days |
| Expedited Shipping | 2–5 Business Days |
Delivery times are estimates and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Tracking information may take up to 24 hours to become active.
Shipping Carriers
We use major shipping carriers including:
- USPS
- UPS
- FedEx
Carrier selection depends on product size, destination, and availability.
Lost or Delayed Shipments
PartsGardenTools is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or incorrect shipping information provided by the customer.
If your package appears lost, please contact us at:
and we will assist in locating the shipment.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
Orders returned due to an incorrect address may require additional shipping charges for reshipment.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the package and item.
We will work with you to resolve the issue as quickly as possible.
Contact Information
PartsGardenTools
Email: sales@partsgardentools.com
Phone: 505 305 6829
Address: 150 Central Park Sq #2, Los Alamos, NM 87544, United States